Privacy and Policy
Last updated: 15 June 2026
1. Introduction
This Privacy Policy ("Policy") governs the collection, use, storage, disclosure, and protection of Personal Information provided by users of the EngConvo website (www.engconvo.com), its associated mobile applications, and all related Services (collectively, the "Platform"), operated by Usraz Education Private Limited ("EngConvo," "We," "Us," or "Our").
This Policy does not apply to third-party websites that may be linked to or referenced on the Platform. References to "You," "Your," or "User" refer to any individual accessing or using the Platform.
By accessing or using the Platform, You acknowledge that You have read, understood, and unconditionally agreed to the terms of this Policy. If You do not agree, please discontinue use of the Platform immediately. This Policy is to be read in conjunction with the Terms and Conditions of Use.
2. Personal Information We Collect
"Personal Information" refers to any information that identifies or can be used to identify You, including but not limited to:
(a) Full name, email address, phone number, and location;
(b) Course preferences, feedback, and communications with our team;
(c) Device information, IP addresses, browser type, and usage data collected automatically through cookies and similar technologies;
(d) Any other information voluntarily submitted by You through forms, calls, or other means of communication with EngConvo.
3. Purpose of Collection and Use
We collect and process Your Personal Information for the following lawful purposes:
(a) Service Delivery: To assign trainers, schedule classes, share study materials, and provide the Services you have enrolled for;
(b) Communication: To contact You via call, SMS, WhatsApp, or email for class coordination, feedback collection, and administrative purposes;
(c) Marketing and Promotions: To send You promotional communications regarding our Services. You may opt out at any time by writing to contact@engconvo.com;
(d) Compliance and Legal Obligations: To meet applicable legal, regulatory, or contractual obligations;
(e) Platform Improvement: To analyse usage patterns and improve the quality and functionality of the Platform.
4. Sharing of Personal Information
Your Personal Information may be shared with:
(a) Assigned trainers and course coordinators, to the extent necessary to deliver the Services;
(b) Our internal marketing and sales teams, for campaign planning and outreach;
(c) Third-party service providers engaged by us to support Platform operations, subject to appropriate data processing agreements;
(d) Law enforcement authorities or regulatory bodies, where disclosure is required by applicable law or court order.
We do not sell, rent, or trade your Personal Information to any third party for their independent commercial use.
5. Data Security
We have implemented reasonable technical and organisational security measures in accordance with industry standards to protect Your Personal Information against unauthorised access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is entirely secure, and We cannot guarantee absolute security. You acknowledge this inherent limitation and agree that EngConvo shall not be liable for any unauthorised access beyond our reasonable control.
6. Your Rights
Subject to applicable law, You have the right to:
(a) Access the Personal Information We hold about You;
(b) Request correction of inaccurate or incomplete data;
(c) Request erasure of Your Personal Information, subject to our legal obligations;
(d) Withdraw consent for marketing communications at any time;
(e) Lodge a complaint with the applicable data protection authority.
To exercise any of these rights, please write to us at contact@engconvo.com.
7. GDPR Compliance
To the extent that any User accesses the Platform from within the European Economic Area, EngConvo is committed to compliance with the General Data Protection Regulation (EU) 2016/679 ("GDPR"). This includes: obtaining explicit consent where required; ensuring data portability; facilitating the right to erasure; limiting data processing to specified and lawful purposes; and implementing appropriate security safeguards.
8. Cookies
The Platform may use cookies and similar tracking technologies to enhance user experience and collect usage analytics. You may configure your browser settings to decline cookies; however, doing so may affect the functionality of certain parts of the Platform.
9. Amendments
We reserve the right to update this Policy at any time. Changes will be published on this page with a revised "Last Updated" date. Continued use of the Platform following such changes constitutes your acceptance of the updated Policy.
10. Contact
For any questions or concerns regarding this Policy, please contact us at:
Usraz Education Private Limited (EngConvo)